Sports Photography FAQ
What if we missed Picture Day?
Check with the school or coach to see if the photographer is currently at another location in your town. If so, you can visit that location and have the portrait taken. Unfortunately, Heirloom Portraits Inc. does not offer retakes in remote locations.
I found an order form for pictures that were taken in a previous year. May I still order the package?
Yes. The images are kept on file for five years.
Can the players wear green even though the pictures are being taken with green screen technology?
Yes. Heirloom Portraits Inc. uses chromakey green backgrounds, allowing us to change the background of the portraits. If a player does decide to wear green or has green on the uniform, the technology can differentiate between the subject's clothes and the green background. In some rare instances, the proof will not represent this, but all finished products will be adjusted correctly.
When will we be able to see the pictures taken on Photo Day?
Proof order forms usually arrive within 1-3 weeks of Photo Day. Each proof has several poses and product choices with instructions for placing an order. Finished portraits can be expected 4-6 weeks after the due date on the order form.
May I order more pictures after I've already submitted my order form?
Absolutely. Just contact our customer service department (1-800-263-0946) and you may place your order over the phone. Orders are processed immediately with credit card payments. If you wish to mail us a money order, the order will be processed as soon as payment is received.
What if there is a mistake with my package?
In this unlikely event, please contact our customer service department (1-800-263-0946) and we will retrieve your order and review it with you. The errors will be corrected and new portraits will be mailed directly to your home address.
I received a call from Heirloom Portraits saying my payment was not accepted, what do I have to do?
In this case, we ask you to call our customer service department and supply us with an alternative payment.
What about copyright release on my child's portraits?
All images are the property of Heirloom Portraits and may not be photocopied, scanned or reproduced in any way without our written consent.
CUSTOMER SERVICE: 1-800-263-0946 EXT 22
