Sports & Events FAQ
How do I find out when Picture Day is?
Your coach will put a notice on Facebook or email to inform you.
What if my child missed Picture Day?
Check with the coach to see if the photographer is currently at another location in your town. If so, you can visit that location and have the photos taken.
I found an order form for sport photos that were taken in a previous year. May I still order the package?
Yes. The images are kept on file for five years. Please include the late fee with your order. If you do not have the proof order form, there is $20 archive fee to retrieve the images from our archive.
Can I order more pictures after I’ve already sent my order form in?
Absolutely. Just contact our customer service department (1-800-263-0946) and you may place your order over the phone. Orders are processed immediately with credit card or e-transfer payments.
I received a call from Heirloom Portraits saying my payment was not accepted. What do I have to do?
In such a case, we ask you to call our customer service department and supply us with an alternative payment.
What about copyright release on my child’s portraits?
All images are the property of Heirloom Portraits and may not be photocopied, scanned or reproduced without our written consent.
CUSTOMER SERVICE: 1-800-263-0946 EXT 22
To learn more, call us toll-free at 1-800-263-0946.